Incoming Resources
- Fanocracy, turning fans into customers and customers into fans, David Meerman Scott and Reiko Scott ; foreword by Tony Robbins
- Outside in, the power of putting customers at the center of your business, Harley Manning, Kerry Bodine
- Never lose a customer again, turn any sale into lifelong loyalty in 100 days, Joey Coleman
- The best service is no service, how to liberate your customers from customer service, keep them happy, and control costs, Bill Price, David Jaffe
- Streetwise customer-focused selling, understanding customer needs, building trust, and delivering solutions...the smarter path to sales success, Nancy J. Stephens with Bob Adams
- Uncommon service, how to win by putting customers at the core of your business, Frances Frei, Anne Morriss
- Positively outrageous service, how to delight and astound your customers and win them for life, T. Scott Gross
- Hug your haters, how to embrace complaints and keep your customers, Jay Baer
- Dealing with the customer from hell, a survival guide, Shaun Belding
- The customer rules, the 39 essential rules for delivering sensational service, Lee Cockerell
- Who's your Gladys?, how to turn even the most difficult customer into your biggest fan, Marilyn Suttle and Lori Jo Vest
- America's service meltdown, restoring service excellence in the age of the customer, Raul Pupo
- The 24-hour customer, new rules for winning in a time-starved, always-connected economy, Adrian C. Ott
- The thank you economy, Gary Vaynerchuk
- Loyalty 3.0, how big data and gamification are revolutionizing customer and employee engagement, Rajat Paharia
- Satisfied customers tell three friends, angry customers tell 3,000, running a business in today's consumer-driven world, Pete Blackshaw
- Ignore your customers (and they'll go away), the simple playbook for delivering the ultimate customer service experience, Micah Solomon
- Customers for life, how to turn that one-time buyer into a lifetime customer, by Carl Sewell and Paul B. Brown
- Delivering knock your socks off service, Performance Research Associates ; artwork by John Bush, edited by Ann Thomas and Jill Applegate