Bibliograph

Who's your Gladys?, how to turn even the most difficult customer into your biggest fan, Marilyn Suttle and Lori Jo Vest

Type

Label

Who's your Gladys?, how to turn even the most difficult customer into your biggest fan, Marilyn Suttle and Lori Jo Vest

Language

eng

Bibliography note

Includes bibliographical references (p. 216-218) and index

Index

index present

Literary Form

non fiction

Main title

Who's your Gladys?

Nature of contents

bibliography

Oclc number

319157192

Responsibility statement

Marilyn Suttle and Lori Jo Vest

Sub title

how to turn even the most difficult customer into your biggest fan

Table Of Contents

Professional movers: who's your Gladys? -- The Canfield Companies: where's my refrigerator? -- Paul Reed Smith Guitars: starting from scratch -- Singapore Airlines: the tea service tells the story -- ISCO Industries: a good manhole is hard to find -- The Green Company: who's going up the ladder? -- Preston Wynne Spa: massaging egos -- ClearVision Optical: SurveyMonkey around -- Sky Lakes Medical Center: take, don't tell -- Communicore Visual Communications: the happy challenge -- A final review -- The practical points -- Recommended "who's your Gladys?" resources

resource.variantTitle

Who is your Gladys?

Classification

Contributor