Bibliograph

Never lose a customer again, turn any sale into lifelong loyalty in 100 days, Joey Coleman

Type

Label

Never lose a customer again, turn any sale into lifelong loyalty in 100 days, Joey Coleman

Language

eng

Bibliography note

Includes bibliographical references (pages 339-343) and index

Illustrations

illustrations

Index

index present

Literary Form

non fiction

Main title

Never lose a customer again

Nature of contents

bibliography

Oclc number

1012668495

Responsibility statement

Joey Coleman

Sub title

turn any sale into lifelong loyalty in 100 days

Table Of Contents

A letter from the author: the future of business is H2H -- If a dentist can do it, why can't you? -- The cost of losing a customer -- Customer direction: a structural and cultural problem -- What is customer experience? -- You only have 100 days (if that long) to get it right -- The eight phases of the customer experience -- Phase 1: Assess -- Phase 2: Admit -- Phase 3: Affirm -- Phase 4: Activate -- Phase 5: Acclimate -- Phase 6: Accomplish -- Phase 7: Adopt -- Phase 8: Advocate -- Get started: how to stop losing customers today -- Conclusion: if Comcast can do it, so can you

Classification