Customer relations
Label
Customer relations
Name
Customer relations
Focus
Actions
Incoming Resources
- Subject of37
- Outside in, the power of putting customers at the center of your business, Harley Manning, Kerry Bodine
- The loyalty leap, turning customer information into customer intimacy, Bryan Pearson
- Never lose a customer again, turn any sale into lifelong loyalty in 100 days, Joey Coleman
- Customer service training 101, quick and easy techniques that get great results, Renee Evenson
- Building a storybrand, clarify your message so customers will listen, Donald Miller
- Building a storybrand, clarify your message so customers will listen, Donald Miller
- Nice companies finish first, why cutthroat management is over--and collaboration is in, Peter Shankman with Karen Kelly
- Slow down, sell faster!, understand your customer's buying process and maximize your sales, Kevin Davis
- The ultimate question 2.0, how net promoter companies thrive in a customer-driven world, Fred Reichheld with Rob Markey
- How to get to the top, [business lessons learned at the dinner table], Jeffrey J. Fox
- Maximize your social, a one-stop guide to building a social media strategy for marketing and business success, Neal Schaffer
- Treat your customers, thirty lessons on service and sales that I learned at my family's Dairy Queen store, Bob Miglani
- The power of appreciation in business, how an obsession with value increases performance, productivity and profits, Noelle C. Nelson
- Jeffrey Gitomer's little red book of sales answers, 99.5 real world answers that make sense, make sales, and make money
- Who's your Gladys?, how to turn even the most difficult customer into your biggest fan, Marilyn Suttle and Lori Jo Vest
- America's service meltdown, restoring service excellence in the age of the customer, Raul Pupo
- Uncommon service, how to win by putting customers at the core of your business, Frances Frei, Anne Morriss
- Raise the bar, an action-based method for maximum customer reactions, Jon Taffer; with Karen Kelly
- Excellence wins, a no-nonsense guide to becoming the best in a world of compromise, Horst Schulze with Dean Merrill ; foreword by Ken Blanchard
- Hug your haters, how to embrace complaints and keep your customers, Jay Baer
- Traffic secrets, the underground playbook for filling your websites and funnels with your dream customers, Russell Brunson
- Dealing with the customer from hell, a survival guide, Shaun Belding
- The customer rules, the 39 essential rules for delivering sensational service, Lee Cockerell
- Rain, what a paperboy learned about business, Jeffrey J. Fox
- Satisfied customers tell three friends, angry customers tell 3,000, running a business in today's consumer-driven world, Pete Blackshaw
- Ignore your customers (and they'll go away), the simple playbook for delivering the ultimate customer service experience, Micah Solomon
- Loyalty 3.0, how big data and gamification are revolutionizing customer and employee engagement, Rajat Paharia
- Going social, excite customers, generate buzz, and energize your brand with the power of social media, Jeremy Goldman
- Blogging for business, everything you need to know and why you should care, Shel Holtz + Ted Demopoulos
- Leading the Starbucks way, 5 principles for connecting with your customers, your products, and your people, Joseph Michelli
- The thank you economy, Gary Vaynerchuk
- Trailblazer, the power of business as the greatest platform for change, Marc Benioff and Monica Langley
- The next evolution of marketing, connect with your customers by marketing with meaning, Bob Gilbreath
- Youtility, why smart marketing is about help not hype, Jay Baer
- Good profit, how creating value for others built one of the world's most successful companies, Charles G. Koch
- The membership economy, find your superusers, master the forever transaction, and build recurring revenue, Robbie Kellman Baxter
- Co-create, how your business will profit from innovative and strategic collaboration, David Nour ; illustrations by Lin Wilson
Outgoing Resources
- Focus1