Incoming Resources
- Library space planning, a how-to-do-it manual for assessing, allocating and reorganizing collections, resources, and facilities, Ruth A. Fraley, Carol Lee Anderson
- The quality library, a guide to staff-driven improvement, better efficiency, and happier customers, Sara Laughlin and Ray W. Wilson
- Public library space needs, a planning outline, Anders C. Dahlgren
- Library 2.0, a guide to participatory library service, Michael E. Casey, Laura C. Savastinuk
- Staffing for results, a guide to working smarter, Diane Mayo, Jeanne Goodrich for the Public Library Association
- Demonstrating results, using outcome measurement in your library, Rhea Joyce Rubin for the Public Library Association
- Future-driven library marketing, Darlene E. Weingand